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Shipping and Return Policies

SHIPPING POLICY:

  1. In Stock items will ship within 48-72 hours, excluding weekends and holidays.
  2. ALL products are shipped via UPS or USPS.
  3. Shipping and handling will be charged at a flat rate of $14.95.
  4. FREE SHIPPING for orders with product purchases totaling more than $35 AFTER any coupons or discounts are applied.
  5. We only ship to the contiguous 48 United States. No shipping to Canada, Hawaii or Alaska.


RETURN POLICY:

  1. We will accept returns of any Loving Pets product for any reason for a 100% merchandise refund.
  2. ALL RETURN CLAIMS MUST BE MADE WITHIN 48 HOURS of receipt of product.


WARRANTIES:

All Loving Pets stainless steel bowls and stainless steel parts have a LIFETIME Warranty that the stainless steel portions will never rust pit or crack. No other warranties are implied.

TO MAKE A RETURN AND RECEIVE A REFUND:

  1. Consumer must contact us and provide their order number to receive a Return Merchandise Authorization (RMA) within 48 hours of product receipt.
  2. To receive an RMA, please email us at ecommerce@lovingpetsproducts.com or call: 609-489-6255.
  3. ALL returns must include the RMA# on the packaging along with any unused or damaged product AND a copy of your invoice/order to:
     
    Loving Pets Products Online
    697 Challenger Way
    Forked River, NJ 08731

     
  4. Consumer pays all return shipping charges.
  5. A refund will be issued upon receipt of the properly marked RMA package and proper documentation.
  6. If customer wants to replace a damaged product instead of a refund, follow the procedure above but request a replacement. A replacement will be shipped upon receipt of the properly marked RMA package and proper documentation.


MISSING PARTS CLAIMS:

  1. Missing Parts Claims must be made within 48 hours of receipt of product. Please email us at ecommerce@lovingpetsproducts.com OR call: 609-489-6255.
  2. ALL Claims must include the order number, date of purchase, and date of delivery.


Online Order Fulfillment for Loving Pets Products Corp. is performed by
Caporale Pet Supply, Forked River, NJ.