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Return Policy FAQ

What items are eligible for return?

  • Bowls
  • Diners
  • Accessories
These items must be in original packaging and return to us as they arrived. Refunds will not be processed until items are received and inspected. If products appear to be used, Loving Pets will not provide a refund. Return shipping costs will not be covered.
 
What items are NOT eligible for return?
Consumables including but not limited to:
  • Treats
  • Bones
  • Chews
What if my consumable product(s) are defective?
At Loving Pets our goal is to provide the highest quality products to you and your pet. We will address any legitimate defects with consumable products as necessary on a case by case basis. 

What if my product(s) arrive damaged?
Loving Pets will accept returns on goods damaged in transit, but we must receive notification of any damaged item(s) within 24 hours of delivery.

Who will cover the cost of shipping?
Loving Pets does not provide return labels in packaging. Short of a legitimate product defect or recall, the customer is responsible for the cost of return shipping.