What is your Shipping Policy?
Loving Pets ships packages through FedEx. You are subject to the FedEx rates calculated through their rate calculator at checkout. FedEx's estimated delivery time for Home Delivery is 1 to 7 days. Loving Pets is not responsible if deliveries take longer than expected.
Loving Pets does not hold or accept responsibility for any packages or returns that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Please be sure you check with neighbors or anyone else who may have been home at the time the package was delivered.
What about P.O. Boxes?
FedEx does not ship to P.O. Boxes. We prefer non P.O. Box shipping addresses, but for the time being any orders to P.O. Boxes will be sent via USPS.
What items are eligible for return?
What if my product(s) arrive damaged?
Who will cover the cost of shipping for returns?
Loving Pets does not provide return labels in packaging. Short of a legitimate product defect or recall, the customer is responsible for the cost of return shipping.